NHS teams complete our new 'AI for Engagement: Your Essential Human Guide' training

We’ve recently delivered our new 'AI for Engagement: Your Essential Human Guide' course to NHS engagement and communications professionals — and the feedback has been exceptional.

Designed specifically for public sector teams, the course gives people the skills, confidence and governance awareness they need to use AI safely and effectively in real engagement and consultation work. Participants described the training as “very clear and inspiring… changed my perspective on AI” and “a really useful, interesting and enjoyable six‑hour course”.

A practical, human‑centred approach to AI

What people valued most was the hands‑on, scenario‑based learning. The interactive exercises — including our now‑famous “alien scenario” — helped participants see how AI can support real engagement challenges while still protecting public trust.

One participant told us:

“I’m motivated to learn when I’m doing… seeing the results grow and adapt as I work through.”

Another said:

“I’ll use AI a lot more to give me early drafts of everything from social media posts to comms plans.”

Building confidence, capability and good governance

Across the group, people reported a significant jump in confidence. Several noted that they finally understood how to prompt effectively, how to check accuracy, and how to work within organisational governance.

One colleague shared:

“I went from 3/10 confidence to 8/10. From living in fear, I’m now excited about using AI to support my daily work.”

Others highlighted the value of understanding data protection, transparency and the limits of AI — essential foundations for anyone working in public engagement.

Why this training matters for public engagement

Public engagement and consultation are rapidly evolving. AI can help teams:

• save time on drafting and analysis

• improve accessibility and clarity

• test ideas quickly

• support better decision‑making

• strengthen transparency and trust

But only when used with care, skill and the right guardrails. That’s exactly what this course is designed to deliver.

Bring this training to your organisation

We deliver this course for NHS teams, local authorities, public bodies and voluntary organisations working with communities across the UK. Sessions can be delivered online or in person, and can be tailored for beginner or intermediate users.

Learn more or book this training.

Frequently Asked Questions

What is the 'AI for Engagement: Your Essential Human Guide' training?

It’s a practical, six‑hour course designed for people working in public engagement, consultation and communications. The training covers how AI works, where it helps, where it can cause harm, and how to use AI tools safely and effectively in real public‑facing work.

Who is the training for?

The course is designed for NHS teams, local authorities, public bodies and voluntary organisations working with communities across the UK. It is suitable for beginners through to intermediate users of AI.

What will I learn on the course?

Participants learn how to:

• write effective prompts

• use AI to draft content, plans and ideas

• understand risks around accuracy, bias and data protection

• apply AI tools to real engagement scenarios

• build confidence using AI in day‑to‑day work

Is the training relevant for NHS and public sector teams?

Yes. The training has already been delivered to NHS engagement and communications professionals and is designed with public trust, governance, transparency and data protection at its core.

Does the training include hands‑on practice with AI tools?

Yes — the course is built around practical, scenario‑based exercises, including interactive tasks, where participants use AI tools in real time to solve engagement challenges.

Do you cover data protection, GDPR and AI governance?

Yes. The training includes discussion of data protection, GDPR considerations, organisational governance and the limits of AI. Participants learn how to use AI responsibly and what to avoid.

Can the course be tailored to different skill levels?

Yes. This training course can be made bespoke for organisations. The course can be delivered for mixed groups and tailored for beginner or intermediate users. Organisations can choose to emphasise foundational understanding or include more advanced practice.

How is the training delivered?

The training can be delivered online or in person for teams across the UK. Sessions are typically six hours in total and can be delivered as a full day or split into shorter blocks.

How can we book this AI training for our organisation?

You can book directly via the course page or contact Open Voice Lab to discuss dates, delivery format and any tailoring required.