Cookie policy
Cookie policy for Open Voice Lab Ltd
Last updated: 10th March 2026
Introduction
This Cookie Policy explains how Open Voice Lab Ltd (“we”, “us”, “our”) uses cookies and similar technologies on our website. It should be read alongside our Privacy Policy, which explains how we use personal data.
By continuing to browse our website, you agree to our use of cookies as described in this policy (unless you adjust your browser settings or opt out via our cookie banner).
What are cookies
Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience, and provide information to site owners.
Cookies can be:
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Session cookies — deleted when you close your browser
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Persistent cookies — remain until they expire or are deleted
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First‑party cookies — set by our website
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Third‑party cookies — set by external services (e.g., analytics tools)
How we use cookies
We use cookies for the following purposes:
Essential cookies (strictly necessary)
These cookies are required for the website to function and cannot be switched off.
They include:
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Security and authentication
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Load balancing
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Basic site functionality
Analytics and performance cookies
These help us understand how visitors use our website so we can improve it.
Examples include:
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Page views
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Traffic sources
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User behaviour patterns
We may use tools such as Google Analytics or similar platforms.
Functionality cookies
These allow the website to remember your preferences, such as:
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Language settings
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Form inputs
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User choices
Cookies we use
Our website is built using the Wix platform and may also use Google Analytics, and Wix Chat. As a result, a combination of first‑party and third‑party cookies may be placed on your device to ensure the site functions correctly, remains secure, and provides a smooth user experience.
Below is a list of the main cookies used by Wix‑powered websites:
Essential Cookies (Strictly Necessary)
These are required for the site to operate and cannot be disabled.
Cookie name | Purpose | Duration | Type |
|---|---|---|---|
fedops.logger.sessionId | Stability and performance tracking | 12 months | First‑party |
bSession | Measures system effectiveness | 30 minutes | First‑party |
TS* | Security and anti‑fraud cookies | Session | First‑party |
consent‑policy | Stores cookie banner preferences | 12 months | First‑party |
_wix_browser_sess | Browser session tracking | Session | First‑party |
_wixCIDX | Site performance and system monitoring | 3 months | First‑party |
SSR‑caching | Indicates how the site was rendered | Session | First‑party |
XSRF‑TOKEN | Prevents cross‑site request forgery | Session | First‑party |
hs | Security cookie | Session | First‑party |
svSession | Identifies unique visitors and tracks sessions | 2 years | First‑party |
Analytics & Performance Cookies (Google Analytics + Wix Analytics)
These cookies help us understand how visitors use our website.
Cookie name | Purpose | Duration | Type |
|---|---|---|---|
wixLanguage | Stores language preferences | 12 months | First‑party |
_gcl_au | Google Ads conversion tracking | 3 months | Third‑party |
_gat or gat_gtag* | Throttles request rate | 1 minute | Third‑party |
_gid | Distinguishes users | 24 hours | Third‑party |
ga* | Stores session state for GA4 | 2 years | Third‑party |
_ga | Distinguishes users | 2 years | Third‑party |
Wix Chat cookies
If Wix Chat is enabled, the following cookies may be used to support live chat functionality. These cookies allow the chat widget to remember previous conversations and maintain continuity.
Cookie name | Purpose | Duration | Type |
|---|---|---|---|
wixChatUserType | Distinguishes new vs returning chat users | Persistent | First‑party |
wixChatSessionId | Tracks the current chat session | Session | First‑party |
wixChatVisitorId | Identifies the visitor for chat session | Persistent (varies) | First‑party |
Managing cookies
You can control or delete cookies through your browser settings. Most browsers allow you to:
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Block all cookies
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Block third‑party cookies
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Delete existing cookies
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Receive alerts before cookies are stored
Useful links:
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Chrome: Settings → Privacy and Security
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Safari: Preferences → Privacy
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Firefox: Options → Privacy & Security
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Edge: Settings → Cookies and Site Permissions
Blocking some cookies may affect website functionality.
Third‑Party Cookies
Some cookies are set by third‑party services we use, such as:
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Analytics providers
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Embedded content (e.g., videos, maps)
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Advertising networks
These third parties may collect data independently. We recommend reviewing their privacy policies.
Changes to This Cookie Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have questions about this Cookie Policy, contact:
Open Voice Lab Ltd
Email: info@openvoicelab.co.uk
Address: Open Voice Lab Ltd, College House, 2nd Floor, 17, King Edwards Road, London, HA4 7AE