TRAINING FOR PEOPLE WHO DO ENGAGEMENT

Q: Do you offer online or in-person training?

Yes, all courses can be delivered online or in-person, with blended options available.

DEVELOP YOUR ESSENTIAL SKILLS TO ENGAGE IN A DIVERSE DIGITAL WORLD

We help people working in engagement, consultation, communications, digital, insight and participation build the skills they need to involve communities well.
Our training is designed for public sector, charities and VCSE organisations - practical, modern, inclusive, and grounded in real‑world engagement practice.
Whether you’re building confidence, strengthening a team, or developing organisation‑wide capability, our training gives you the tools, techniques and mindset to do engagement that genuinely makes services better.

About our training programme

We’ve built a training programme that reflects the reality of engagement today - fast‑moving, digital, inclusive, data‑rich and people‑centred.
Every course is designed to help you do engagement that is clearer, fairer and more effective.
We don’t teach theory for theory’s sake. We teach the skills that make a difference in the work you do every day - writing clearly, involving people meaningfully, using digital well, designing accessible content, and using AI safely and creatively.
Our programme is flexible and designed to grow with you. Start with a single course or build a full development pathway for your team.

Event dates

Booking T&Cs

We love this work!
Engagement is what we do every day. We care about people, voice, fairness and good decisions — and we bring that energy into every session.
Practical, not theoretical
Everything we teach comes from real engagement practice. Clear tools, techniques and examples you can use immediately.
Built for public sector and VCSE realities
Tight timelines, political sensitivity, limited budgets, complex audiences — we design training that fits the world you actually work in.
Inclusive and accessible by default
Engagement only works when everyone can take part. Inclusion isn’t an add on — it’s built into how we teach and what we teach.
Digital, data and AI ready
Modern engagement needs modern skills. We help teams use digital, insight and AI safely, confidently and creatively.
Flexible formats
Full day courses, modular sessions, masterclasses, team programmes — online or in person. We fit around your team, not the other way around.

Clearer, more confident engagement practice
You’ll be able to design and deliver engagement that is clearer, more inclusive and more effective across all channels.
Stronger communication skills
You’ll learn to write and communicate in ways that help people understand, participate and make informed choices.
Better digital engagement
You’ll know how to use digital channels for genuine two‑way engagement, continuous listening and reaching harder‑to‑reach audiences.
Accessible, inclusive content
You’ll be able to create accessible documents, forms and digital content that meet WCAG and support everyone to take part.
Smarter use of insight and data
You’ll understand how to use insight, feedback and data to improve decisions and strengthen engagement outcomes.
Safe, confident use of AI
You’ll know how AI works, how to prompt effectively, and how to use it safely in engagement analysis and day‑to‑day practice.

Our training programme

Essential skills of communication - Learn to write clearly, structure content effectively, cut jargon, use visuals well, and build comms that actually support engagement.
Mastering digital engagement - Turn digital channels into genuine two‑way engagement. Build continuous listening, reach harder‑to‑reach audiences, and use insight to improve decisions.
Accessible and inclusive practice - Four focused modules covering accessible documents, forms, digital content and inclusive engagement design - all aligned with WCAG.
AI for engagement work - Understand how AI works, how to prompt, how to use it safely, and how to apply it to engagement analysis and practice.

Current courses

A masterclass in digital engagement

This 2-day masterclass equips public sector and healthcare professionals with the knowledge, skills, and frameworks to use digital tools effectively for engaging communities.

AI for engagement work: your essential human guide

AI is already in your working life. The question is whether you are using it well. This one day course gives you everything you need to make AI work for you, safely - while keeping the human stuff firmly human.

House rules for accessible word documents

This 2 hour interactive session uses a house-building metaphor to show you how to create accessible Word documents from start to finish.

Accessible PDFs and forms

Learn the essential techniques for creating accessible PDFs and forms that work for everyone. Build confidence in tagging, reading order, metadata and form field accessibility.

How our training works

Designed for public sector, charities and VCSE organisations
Delivered online or in‑person
Practical, hands‑on, and built around real examples
Suitable for individuals, teams, or whole‑organisation programmes
Customisable for your organisation

Frequently Asked Questions (FAQs)

Who is this engagement training for?

People working in engagement, consultation, communications, digital, insight and participation roles across public sector, charities and VCSE organisations.

Do you offer online or in‑person training?

Yes - all courses can be delivered online or in‑person, with blended options available.

Can we customise the training for our organisation?

Absolutely. We regularly adapt courses and design bespoke programmes for teams.

Do you offer accessibility‑focused training that meets WCAG?

Yes. Our Accessibility and Inclusion modules cover accessible Word documents, PDFs, forms and digital content, all aligned with WCAG and legal requirements.

Do you provide AI training for engagement teams?

Yes. Our AI for Engagement courses cover prompting, safe use, data protection, and applying AI to engagement analysis.

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Get in touch

If you don’t see exactly what you’re looking for here, we also design bespoke training courses and tailored packages to meet your organisation’s specific needs. With broad experience across communications, marketing and engagement, we can create practical, relevant learning shaped around your goals, team and challenges.

Get in touch to discuss your requirements or book a 30-minute introductory conversation.

Get in touch