OUR
SERVICES
CONTINUOUS LISTENING. MEANINGFUL CHANGE.
We work with public sector and VCSE organisations to plan, deliver and improve community, patient and stakeholder engagement.
Our approach is to design, deliver and sustain inclusive, evidence-led, digitally-enabled engagement that turns community voice into better services.
Our support is structured around three core areas, allowing organisations to access strategic advice, delivery capacity or capability development depending on need.
Strategy
We help organisations design clear, defensible strategies and processes to engagement that stand up to scrutiny and support long-term improvement.
We help with:
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Engagement strategy and planning
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Designing continuous listening processes
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Digital engagement direction
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Embedding equality and accessibility
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Creating governance that builds trust
Delivery
We provide hands-on support to deliver engagement and consultation activity during periods of change.
We support:
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Service redesign and transformation programmes
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Digital and community engagement activity
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Reaching underrepresented communities
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Insight gathering and reporting
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Turning feedback into actionable change
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Strategic use of social media (organic and paid) to support engagement
Training & growth
We help teams build the confidence and skills to sustain engagement internally.
We offer:
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Practical engagement training
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Digital engagement capability development
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Consultation readiness support
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Inclusive engagement practice
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Accessible communications training