Terms & conditions

Last updated: 10th March 2026

Introduction

Welcome to Open Voice Lab Ltd (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our website and any services we provide. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, you must stop using our website immediately.

Who we are

Open Voice Lab Ltd

Registered in England & Wales
Company number: 17081598
Registered address: Open Voice Lab Ltd, College House, 2nd Floor, 17, King Edwards Road, London, HA4 7AE
Email: info@openvoicelab.co.uk

Use of or website

You agree to use our website only for lawful purposes and in a way that does not:

• infringe the rights of others

• restrict or inhibit anyone else’s use of the website

• introduce viruses, malware, or harmful code

• attempt to gain unauthorised access to our systems

We may suspend or terminate access if you breach these Terms.

Our services

Open Voice Lab Ltd provides business consultancy for the public sector supporting digital continuous engagement tools, processes and training, along with wider communications and engagement advice and support. Specific service terms may be outlined in individual proposals, statements of work, or contracts. In the event of conflict, the signed agreement takes precedence.

Intellectual property

All content on this website—including text, graphics, branding, logos, and digital assets—is owned by or licensed to Open Voice Lab Ltd.

You may not:

• copy, reproduce, or distribute our content

• use our branding without permission

• reverse‑engineer or replicate our website or tools

You may view, download, or print content for personal, non‑commercial use only.

Client content

If you provide us with content (e.g. branding, data, or project materials), you confirm that:

• you own the rights to that content, or

• you have permission to use it

You grant us a licence to use the content solely for the purpose of delivering the agreed services.

You remain responsible for the legality and accuracy of any content you supply.

Pricing, payment and invoicing

Where applicable:

• Prices will be outlined in your proposal or contract

• Payment terms are typically 50% upfront, 50% on completion

• Invoices must be paid within 30 days

• Late payments may incur interest as permitted under the Late Payment of Commercial Debts (Interest) Act 1998

We reserve the right to pause work if invoices remain unpaid.

Limitation of liability

To the fullest extent permitted by UK law:

• We are not liable for any indirect, incidental, or consequential losses

• We do not guarantee uninterrupted or error‑free website operation

• Our total liability for any claim is limited to the amount paid by you for the relevant service

Nothing in these Terms excludes liability for death, personal injury, or fraud.

Third-party links

Our website may contain links to third‑party websites. We are not responsible for:

• the content of those websites

• their privacy practices

• any loss or damage arising from their use

You access third‑party sites at your own risk.

Data protection & privacy

We process personal data in accordance with:

• the UK GDPR

• the Data Protection Act 2018

For full details, please refer to our Privacy Policy and Cookie Policy.

Changes to these terms

We may update these Terms from time to time. The latest version will always be available on this page, with the “Last updated” date clearly shown.

Continued use of the website constitutes acceptance of the updated Terms.

Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact:
Open Voice Lab Ltd
Email: info@openvoicelab.co.uk
Address: Open Voice Lab Ltd, College House, 2nd Floor, 17, King Edwards Road, London, HA4 7AE

​