Privacy policy

Privacy policy for Open Voice Lab Ltd

Last updated: 10th March 2026

Introduction

Open Voice Lab Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us, use our services, or visit our website.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant UK privacy laws.

By using our services, you agree to the practices described in this policy.

Who we are

Open Voice Lab Ltd

Registered in England & Wales
Company number: 17081598
Registered address: Open Voice Lab Ltd, College House, 2nd Floor, 17, King Edwards Road, London, HA4 7AE

Email: info@openvoicelab.co.uk
Data Protection Lead: Directors

What personal data we collect

We may collect and process the following categories of personal data:

Information you provide directly

Name
Email address
Phone number
Company name and role
Project details and communications
Billing information (if applicable)

Information collected automatically

IP address
Browser type and device information
Usage data (pages visited, interactions, etc.)
Cookies and tracking technologies (see Section 10)

Information collected from third parties

Referrals or partners
Publicly available business information
Payment processors (limited to transaction metadata)

How we use your personal data

We use your information for the following purposes:

To provide and manage our services
To communicate with you about projects, proposals, and support
To personalise your experience
To process payments and invoices
To improve our website and services
To comply with legal obligations
To send marketing communications (only with your consent)

We only process your data where we have a lawful basis, such as contractual necessity, legitimate interests, legal obligation, or consent.

How we store and protect your data

We take data security seriously. Your information is stored securely using industry‑standard technical and organisational measures, including:

Encrypted storage where appropriate
Access controls and authentication
Secure communication channels
Regular security reviews

We retain your data only for as long as necessary for the purposes outlined in this policy or to meet legal requirements.

Sharing your data

We do not sell your personal data.

We may share your information with trusted third parties, including:

Service providers (hosting, analytics, email platforms)
Payment processors
Professional advisors (legal, accounting)
Regulatory authorities when required by law

All third‑party processors are bound by strict data protection obligations.

International data transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as:

UK-approved adequacy regulations
Standard Contractual Clauses (SCCs)
Additional security measures where required

Your rights under UK GDPR

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, contact us at: info@openvoicelab.co.uk

Marketing communications

We will only send marketing emails if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly.

Cookies

We use cookies to improve your experience, analyse website performance, and support essential site functionality.

You can manage or disable cookies through your browser settings.

A full Cookie Policy can be provided separately if required.

Changes to this privacy policy

We may update this policy from time to time. The latest version will always be available on our website, with the “Last updated” date clearly shown.

Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Data Protection Lead
Open Voice Lab Ltd
Email: info@openvoicelab.co.uk
Address: Open Voice Lab Ltd, College House, 2nd Floor, 17, King Edwards Road, London, HA4 7AE