AI for Engagement: Five Ways to Use It Well and Stay Out of Trouble

AI is powerful, fast and increasingly part of everyday life — but using it well in engagement requires care, judgement and a clear sense of where it genuinely helps. This Learning Lab is a practical, human‑centred session designed to help you understand where AI adds real value, where it doesn’t, and how to use it confidently without risking trust, data or quality.

Across 45 minutes, we’ll walk through five smart, safe ways AI can support your engagement planning and delivery.

We’ll explore real examples, simple prompts you can try straight away, and the red flags to watch for when using AI in engagement work. You’ll leave with a clearer sense of what AI can do for you, what it shouldn’t do, and how to make sure your use of AI strengthens — rather than undermines — your engagement practice.

This session is ideal for anyone working in engagement, consultation, digital participation…